Free AUS Shipping on orders above $120
AfterPay | ZIP Pay | PayPal
Free Treats with every order over $150
– What payment options do you accept?
We accept credit card payments (Visa, Mastercard, Amex), PayPal, Google Pay, Apple Pay. We do not accept direct bank transfers at tis stage.
– I’ve changed my mind/made a mistake. How can I cancel my order?
If your order has not yet been processed, you can cancel it by simply contacting us either using our “Contact Us” form, or directly emailing to email@example.com. In the case if you order has already been processed and shipped, you would need to follow the return procedure, outlined in our Return Policy.
– How long does it take to receive my order?
Your order will be dispatched within the next 24-48hrs (unless custom-made to order) and it usually takes 2-10 business days to deliver within Australia (depending on the location) and 1-3 weeks – for the international orders. You will receive an email with the tracking information once your order is processed.
– I’d like to buy one more item, but I’ve already placed my order. How can I add one more item to my current order?
If your order has not yet been processed, you can message your request by simply contacting us either using “Contact Us” form, or directly emailing to firstname.lastname@example.org. We will review your order and send you an updated invoice.
– How do I know my credit card details are safe?
All payments made through our store are protected by the SSL protocol and your details are securely stored on WooCommerce platform. Any anouthorised transactions will be automatically cancelled.
– Do you accept returns or exchanges?
We do accept returns for either refunds or exchanges. In order to avoid any confusion, instead of exchanging the item, we would issue you a full refund and you can place a new order for the item you wish to purchase instead. For details, please refer to our Return Policy.
– What do you mean by “eco-friendly” products?
We take great care while choosing our products and raw materials. Wherever possible, we use recycled and/or recyclable, natural, organic, biodegradable, toxic-free, vegan and cruelty-free materials that help to sustain our environment and save our planet.