Shipping

For all orders made on our website we offer domestic (Australia) and international shipping.

SECTION 1 – Delivery Fees:

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

The current domestic shipping rates are as follows:

Australia:

Flat Rate shipping:

Regular post – $10; Express post – $15

Australian orders over $120 – FREE regular shipping

 

Current international shipping rates:

New Zealand:

Regular International Post with tracking info – $22

 

China:

Regular International Post with tracking info – $30

 

Europe:

Regular International Post with tracking info – $30

 

UK & Ireland:

Regular International Post with tracking info – $30

 

USA & Canada:

Regular International Post with tracking info – $30

 

Rest of the world:

Regular International Post with tracking info – $30

 

SECTION 2 – Delivery time:

Typically, items listed on the website will be dispatched from our warehouse within 24 to 72 business hours. In some cases the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.

In most cases, delivery will take between 2 to 8 working days after dispatch depending on your location. WA, NT and regional areas will take longer for delivery. During peak seasons e.g., Christmas & EOFYS, the delivery timeframe would be extended.

Upon request, we can raise an inquiry with the shipping company 3 days past this delivery timeframe if it’s still not delivered. Standard turnaround time for investigation is 4-5 working days, for quicker turnaround time customer will need to contact the shipping company directly.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

SECTION 3 – Delivery methods & locations:

Your order will be delivered to the delivery address provided by you during the checkout process. We use Sendle (most metro areas within Australia excl NT) or Australia Post (remote areas within Australia incl NT, PO boxes, Parcel lockers or for international locations)

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

For larger high value items, we may be able to offer alternate delivery service, however, this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

Our delivery partner may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the courier company to arrange for redelivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

SECTION 4 – Delivery failure:

It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the price of your order, less the delivery and handling fees incurred by us.

SECTION 5 – International orders

We offer International Shipping on all our products via Australia Post. If shipping is not calculated at checkout, please contact us at info@queeniespawprints.com.au and we will be happy to assist you.

Import Taxes and Duties

When ordering internationally from Australia, your shipment may be subject to a custom duty and import tax. Every country is different, and hence different rules may apply. Many countries have a Tax Free Threshold and if the declared value of your order exceeds it, in order for the recipient to receive a package, an additional amount in taxes and/or custom duties may be required to be paid to the destination countries authorities.

Import duties, taxes, and any other customs charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility and are not collected at the time of purchase.
Please check with your country’s customs office to determine what these additional costs may be prior to buying or use this free calculator (for most of our products you need to choose Pet Accessory category ).

Queenie’s Pawprints
16 Christopher Rd, Officer 3809, VIC, Australia